Questions?

If you have questions regarding:

  • • Online access code
    • Experience difficulties completing an order
    • Online store account registration
    • Do not receive an email confirming your order

    First Impressions
    LaRae Lacey
    403-385-4559
    Larae@fipromo.com

  • • ADP Workforce Now or ADP Position ID
    • The Savanna Service Award Program

    Savanna Benefits Team
    1-855-456-9990
    benefits@savannaenergy.com

How to Use the Online Store

Please ensure you log in before selecting your award. Failure to log in may result in your selected item not being saved when you proceed to checkout.

Selecting Your Service Award

  1. Select your gift(s)
  2. Click Check Out on the left side of the page in the blue box under Shopping Cart.
  3. Review your selection to ensure the correct item has been selected.
  4. Click Proceed to Checkout.
  5. Complete all required shipping information.
  6. Select Place Order.

A message will appear confirming that your order was successfully submitted, and an order confirmation will be emailed to the address associated with your account.

Forgot Your Password?

Select the Forgot Your Password link on the login page and enter the email address associated with your account. You will receive an email with instructions on how to reset your password.

Service Awards FAQs

Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Who can use this site?
Please note that this website is for use by Savanna employees. It is not for use by the general public.

How long will it take to receive my order?
2-3 Weeks

Can I still phone or email my order?
Yes, please contact websites@fipromo.com to email you order.

Can I return or exchange product?
Yes, returns and/or exchanges are accepted within 30 days of date of
purchase. Click “Return Policy” on the bottom of the page for complete
procedures and limitations.